A: IBJ, Client Services Department. Shelley speaking, how can I help?
这里是IBJ银行,客户服务部。我是Shelley,如何为您效劳?
B: Client Services? Oh, hello. I need your help.
是客户服务部吗?噢,你好。我需要帮助。
A: Certainly, that's what we're here for. What can I help you with?
当然,这是我们的职责。我可以帮助您做些什么呢?
B: I'm a tourist in this city and unfortunately I've lost my card!
我是来这个城市旅游的,但不幸的是我刚去了我的卡!
A: Calm down,Sir. Is that an IBJ Debit or Credit Card?
请您冷静一下,先生。您丢的是IBJ银行的借记卡还是信用卡?
B: Credit Card. The International Credit Card, I can't find it anywhere.
是信用卡。国际信用卡,我到处都找不到它。
A: Just calm down, Sir. OK, when do you think you lost it?
请您别着急,先生。那么,您认为是什么时候去的?
B: I'm not 100% sure, around an hour ago I guess. I had it in the hotel lobby bar; I used it to charge something to my room. I obviously didn't pick it up again.