Successful telemarketers don't have to be brain surgeons,

just good on the phone.

Case in point: While serving in the quality assurance department

of one marketing firm,

I overheard the guy in the next cube ask for the customer's e-mail address.

"That's great," he said. "Now, if you can tell me how you spell 'aol'?"

成功的电话推销员用不着是脑外科医生，他们只需要打电话时会说话就行。 例证： 当我在一家市场营销公司的质保部工作时，我无意中听到隔壁格子间的一个家伙在问他的顾客的电子邮件地址。“太棒了”，他说，“现在，你能不能告诉我，你是怎样拼写'aol'的”?