Topic: Dealing with a complaint 处理投诉

Host: Stephen (Hongqiao Center, Shanghai)

Guest: Excuse me.

对不起。

Waiter: Yes sir. What can I do for you?

你好，先生。有什么我能做的吗？

Guest: I ordered my dinner about half an hour ago and it still hasn’t arrived.

我半个小时前就点餐了，但它现在还没有来。

Waiter: I am sorry for that. I am going to check with the chef right now.

我对此很抱歉。我现在就去和厨师核对一下。

(…Coming back from the kitchen.)

（过了一会儿，从厨房出来。）

Waiter:Hello sir. Your order will be with you very soon.Oh, here it comes.

你好，先生。你点的餐马上就会到。哦，它来了。

Guest: Thank you.

谢谢。

Waiter: Excuse me, sir! I am very sorry for the delay. Here we have some drinks for you to enjoy. It is free of charge to show our apology.

对不起，先生。我对这个拖延很抱歉。我们这里有一些饮料，你可以享用 。这是免费的，算是我们的致歉。

Guest: But I don’t drink any of them.这些我都不喝。

Waiter: Then, we are going to give you a discount.

那么，我们给你一个折扣吧。

Guest: It’s all right. 好的。

Waiter: Anything you want, please let us know.

如果你想要什么，请告诉我们。

Guest: Thanks.

谢谢。

Waiter: Enjoy your food.

祝你享用愉快。